Thursday night, 11pm. The garden party is at 11am Saturday morning. The original entertainment cancelled.
One of our customers booked through SA Jumping Castles at 02:35 Friday morning, picked the closest available vendor in Sandton, and had a confirmation in her inbox before her alarm went off. The vendor was on-site at 09:00, two hours before the first kid arrived.
What made it possible: every vendor on the platform commits to a same-day delivery window when they accept the booking. Late-night bookings are flagged in the vendor's app the same way regular bookings are — they don't need to wake up to confirm; they confirm when they wake up.
The customer's feedback after the party: "I didn't realise it was a problem until I'd already solved it." That's exactly the experience we're building for.
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